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Freight and Damaged Goods Policy:

If you have received an item that appears to have been damaged in transit-call or email us immediately. 800-514-7455 or info@RCSGasGrills.com, preferably while the driver is still there. If you do not inspect your shipment for damages right away, (within three days) we cannot be responsible for freight damages. When goods leave our dock, they are in perfect condition. Those items that say "Free Freight" are to the contiguous United States only. Larger (freight) shipments are curb-side only. A signature and possibly assistance may be required for unloading. We will work with you to arrange a delivery date and time, but, the final details will be between you and the freight carrier.
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